Run an Office or an Entire Company – Through a Hosted Virtual Office
It's now possible to host an entire office's server operations in a separate location. Thanks to virtualization, top-tier Internet speeds and new software, you can run everything remotely. The main servers, email, even voice communications!
If you're a start-up or small business, this means no expensive servers to buy and no backup worries.
If you're a mid-market business, you're looking at reduced costs and essential services accessible from anywhere in the world.
The Data Center
Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centers.
Only authorized data center personnel are granted access credentials to our data centers. No one else can enter the production area of the datacenter without prior clearance and an appropriate escort.
Every data center employee undergoes multiple and thorough background security checks before they're hired.
Every data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.
Every 90 seconds, all the air in our data centers are circulated and filtered to remove dust and contaminants.
Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.
Should a total utility power outage ever occur, all of our data centers' power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.
Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.
Core Routing Equipment
Only fully redundant, enterprise-class routing equipment is used in Rackspace data centers.
Fiber carriers enter our data centers at disparate points to guard against service failure.
We require that the networking and security teams working in our data centers be certified. We also require that they be thoroughly experienced in managing and monitoring enterprise level networks.
Our Certified Network Technicians are trained to the highest industry standards.
The Managed Hosting SLA
Guarantees: Network will be available 100% of the time in a given month, excluding scheduled maintenance. Customer Advantages: A credit of 5% of the monthly fee for each 30 minutes of downtime. A credit of up to 100% of the monthly fee for the affected server.
Guarantees: Critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance. Customer Advantages: A credit of 5% of the monthly fee for each 30 minutes of downtime, up to 100% of the monthly fee for the affected server.
Guarantees: Functioning of all hardware components and replacement of any failed component at no cost to the customer. Customer Advantages: A credit of 5% of the monthly fee per additional hour of downtime, up to 100% of the monthly fee for the affected server.